Shipping policy
NakamaSweaters · Last updated: October 14, 2026
NakamaSweaters partners with major international carriers such as USPS, UPS, FedEx, DHL and their local delivery partners, which lets us deliver directly to your door and proudly offer free shipping worldwide.
You will be charged when your order is placed. All payments are subject to verification and approval before shipping, which may take several days. To help fight card fraud, orders with incorrect billing information or that need extra verification may be delayed or cancelled.
Order Processing
Please allow up to 15 business days for your order to be prepared, processed and handed to our carrier. Some orders may take longer around major holidays or during periods of high demand.
Once your order has started processing, we are unable to make changes, including address changes. We only ship to the address provided at checkout. We ship on business days only, not on Saturdays, Sundays or holidays.
Orders that include Priority Processing are moved to the front of our processing queue.
Tracking
Every order ships with tracking. You'll receive a Shipping Confirmation email with your tracking number as soon as your order is dispatched. With some carriers, tracking can take a few days to update. If your order shipped more than 5 business days ago and tracking still shows no information, please contact us.
Delivery Times
Delivery times vary by country or region and are estimates, not guarantees:
| Location | Estimated delivery time* |
|---|---|
| United States | 7–14 business days |
| Canada, Europe, United Kingdom | 10–14 business days |
| Australia, New Zealand | 10–21 business days |
| Mexico, Central America, South America | 15–30 business days |
| Rest of the world | 15–30 business days |
*Delivery estimates are in business days and do not include our processing time of up to 15 business days.
While we do everything we can to deliver on time, NakamaSweaters cannot be held responsible for delays outside our control, such as customs clearance, holidays, severe weather or carrier disruptions.
Duties, Taxes and Other Fees
International shipments may be subject to import taxes, duties and customs fees, which are charged when the package reaches the destination country. These fees are the responsibility of the recipient. If a shipment is refused, the customer is responsible for any import fees and return shipping costs.
Lost, Stolen or Damaged Packages
If you added Shipping Protection to your order and your package is lost, stolen or damaged in transit, email us and we will reship your order free of charge.
Without Shipping Protection, NakamaSweaters is not responsible for packages lost, stolen or damaged in transit. If tracking shows your package was delivered and you have not received it, please file a claim with the carrier. For items that arrive damaged or defective, see our Refund Policy.
Wrong Address
Please make sure your shipping address is correct before placing your order. We start working on orders right away and cannot change an order once it has been processed.
Contact
Questions about your order? Email us at nakamasweaters@outlook.com.