Refund policy

NakamaSweaters · Last updated: October 14, 2026

We love our customers and want you to love your NakamaSweaters hoodie. We understand that shopping online can feel uncertain, and we're committed to taking good care of you.

All Sales Are Final, Except for Damaged or Defective Items

Because of the nature of our products, NakamaSweaters does not accept returns or exchanges for change of mind, wrong choice or buyer's remorse. All sales are final once shipped.

The only exception is a product that arrives damaged or defective.

Damaged or Defective Items

If your NakamaSweaters hoodie arrives damaged or defective, email us at nakamasweaters@outlook.com within 48 hours of delivery with your order number and clear photos of the issue.

We use the carrier's tracking timestamp and delivery confirmation to verify all claims. Claims submitted more than 48 hours after delivery cannot be honored. If your claim is approved, we will send you a free replacement or issue a refund to your original payment method.

Not Covered

We do not accept returns or refunds for: change of mind, a size or bundle chosen by mistake, incorrect orders placed by the customer, items reported more than 48 hours after delivery, or products damaged through misuse or improper washing after delivery.

Refunds (if approved)

Once an approved claim is processed, a credit is automatically applied to your original method of payment. Banks and card issuers typically take 2–5 business days to post the refund. If you haven't received it after that, email nakamasweaters@outlook.com and we'll look into it.

Contact

We'd love to hear your feedback, questions or concerns. Email us at nakamasweaters@outlook.com. We reply to every email.